The tracking says my shipment is delivered, but I have not received delivery, where is my package?

If your tracking says that your parcel has been delivered and you did not receive it personally, your parcel may have been delivered to a neighbour or left in a safe place.

Typically, your driver will leave a note explaining the location if they cannot deliver to you personally.

When you track your parcel, we normally inform you of the signatory name, or the location delivered. If you can’t find your parcel, check the scans first.

If you still cannot locate your parcel, contact us.

Why is my shipment being returned?

A shipment is returned to the sender if it is undeliverable. This could be due to an issue with delivery, or because the receiver didn’t want to pay any applicable import duty.

You can check the scan history when you track your parcel, which should explain what went wrong.

If the shipment has not left the destination country, it may be possible to resolve the issue. If it’s already left, please contact us. 

Please also be advised if a shipment is returned, you may also be liable for the return shipping costs.