How do I tell if a delay was the carrier's fault?
When there is a delay, there are a variety of reasons that this may be the case, here are a few examples:
Shipper errors
An incorrect address was provided
An invalid phone number was provided
Collection failed as you were not in
Receiver errors
Not there to receive delivery
Secured entrance and courier unable to gain access
Didn't answer phone when courier called for directions
Force Majeure
Bad weather
Technical issue with aircraft or delivery vehicle
Road accident
Held in customs
Carrier error
The parcel was miss-routed - sent to the wrong depot or area
The driver didn't turn up to collect
The driver didn't manage to attempt delivery as they ran out of time
When the shipment was not delivered on the due date, but there are no scans to indicate that a shipper/receiver or force majeure incurred delay