What level of compensation am I entitled to?
You can claim for damage or loss, up to our compensation limits. The limits vary depending on whether you purchased parcel protection or not.
If you purchased parcel protection
Parcel protection covers any item that is lost or damaged. Any claim can only be settled to the value of the parcel protection you originally took out.
If you’re sending with no parcel protection
To be liable for compensation with no parcel protection, the item must be either lost or damaged.
We do not offer free parcel protection for EVRi, for all other services our free cover is limited to £50 per shipment.
If sent internationally by air the free parcel protection is limited to either £50 or 17 SDR per kilo (whichever is greater).
If sent internationally by road free parcel protection is limited to either £50 or 8.3 SDR per kilo (whichever is greater).